Privacy Policy

This Privacy Policy explains how Neutune, Inc. (“Neutune,” “we,” “us,” or “our”) collects, uses, discloses, retains, transfers, and protects personal data when you access or use NeuSynth. NeuSynth includes our related websites, applications, DAW plug-ins, software, features, and support services (collectively, the “Service”).

Please read this Policy together with the NeuSynth Terms of Use. If local law gives you additional or non-waivable privacy rights, those rights continue to apply.

1. Who we are and scope of this Policy

1.1 Data controller

Neutune, Inc. is the controller or business responsible for the personal data covered by this Policy, except where another entity is identified as independently responsible for a particular service.

1.2 Scope

This Policy applies to Product-specific personal data processed through NeuSynth. Shared Account, Google Sign-In, authentication, Account security, session, recovery, entitlement, and shared Account-deletion data are governed by the Neutune Account Privacy Policy. Where information received from Google or derived from Google information is processed within NeuSynth, the restrictions in the Neutune Account Privacy Policy continue to apply and prevail over any inconsistent provision of this Policy. Google user data, data derived from Google user data, and shared Neutune Account data are not eligible Product Improvement Data and will not be used for NeuSynth model training, testing, evaluation, fine-tuning, or improvement. This Policy does not govern third-party websites, DAWs, plug-in hosts, payment services, distribution platforms, or other independently operated services that have their own privacy notices.

1.3 Meaning of personal data

“Personal data” means information that identifies, relates to, describes, can reasonably be linked with, or can reasonably be used to identify an individual or household. It does not include information that has been lawfully anonymised so that it can no longer reasonably identify a person.

2. Personal data we collect

2.1 Account and contact information

We may collect your name, email address, account or user identifier, country or region, authentication information, communication preferences, and other information you provide when creating or managing an Account. Passwords are stored in protected form or handled by an authentication provider rather than kept in readable form.

2.2 Age and guardian-consent information

We may collect age or date-of-birth information, a parent or legal guardian’s name and contact details, consent records, and limited verification information needed to confirm eligibility or verified guardian consent. We seek to minimise the information used for verification and may use a specialist verification provider.

2.3 Subscription, transaction, and Credit information

We process current and previous subscription plans, subscription-period dates, successful and failed payment events, renewals, upgrades, downgrades, cancellations, and resubscriptions; transaction identifiers; billing country; taxes; and Credit-ledger records. Credit-ledger records may include the Credit type (Welcome, Subscription, Subscriber Bonus, or Purchased Top-up), amount, original grant or purchase date, original subscription period where applicable, expiration timestamp, remaining balance, and usage history. These records preserve each Credit batch’s original source and expiration date after a plan change or cancellation. We may also process dispute, chargeback, refund-request, and refund-status records.

Payment-card details are generally collected directly by our payment processor. We ordinarily receive only limited payment information, such as payment status, card brand, last four digits, transaction references, and dispute, chargeback, or refund status.

2.4 User Content and generated audio

When you use generation features, the Service receives and processes the Context Audio, Prompt Audio, Text Prompts, selections, and other instructions you submit, together with the Outputs generated for you (collectively, “User Content” for this Policy). User Content may contain personal data about you or another person. Do not submit another person’s personal data, voice, performance, or private material unless you have the required rights and permissions.

NeuSynth processes User Content to provide the feature you request and for the limited operational purposes described in this Policy. For eligible adult users, we may also use selected User Content and Outputs for Product Improvement as described in Section 5 unless the user opts out; where law requires affirmative consent, this use begins only after consent. NeuSynth does not provide a public-sharing feature; User Content and Outputs are private by default. We do not collect DAW project names or unrelated project content unless a feature clearly requests that information and tells you how it will be used.

2.5 Usage, device, and diagnostic information

We may automatically collect information about how the Service is used, including feature actions, generation events, model or instrument selections, whether and when an Output, clip, or stem is liked, rated, saved, downloaded, or exported, timestamps, Credit grants, purchases, deductions, expirations, and balance changes, performance and latency measurements, crash reports, error logs, IP address, browser or device identifiers, operating system, DAW or host type, plug-in or application version, language, and approximate location inferred from an IP address. We call this information “Usage Data.” Operational collection of Usage Data does not by itself authorise use of the contents of User Content or Outputs for Product Improvement.

2.6 Communications and support

If you contact us, we may collect your message, contact details, attachments you choose to provide, and information about how we respond. Please avoid sending sensitive information that is unnecessary to resolve the issue.

2.7 Cookies and similar technologies

Our websites and applications may use cookies, local storage, software development kits, and similar technologies to keep you signed in, remember settings, maintain security, diagnose errors, and understand Service performance. Section 6 explains these technologies and your choices.

2.8 Information from third parties

We may receive limited information from payment processors and subscription-management providers, such as payment success or failure, renewals, upgrades, downgrades, cancellations, resubscriptions, transaction references, disputes, chargebacks, and refund status. We may also receive limited information from authentication providers, app marketplaces, analytics and security providers, age- or consent-verification providers, and partners through which you access the Service. We use this information only for the purposes described in this Policy, including administering subscription status, Credit grants, subscriber Top-up bonuses, and Credit expiration.

3. How and why we use personal data

We may use personal data to:

• create, authenticate, administer, and secure Accounts;
• receive User Content, run the requested generation process, deliver Outputs, and provide any user-selected storage or history feature;
• provide and administer subscriptions and Credits; process immediate upgrades and downgrades and the full new-plan charge; confirm successful payments before granting Subscription Credits; prevent duplicate Credit grants; determine eligibility for Subscriber Bonus Credits on Top-up purchases; preserve access to already-granted unexpired Credits after plan changes or cancellation; deduct Credits with the earliest expiration first; apply Credit expiration rules; process transactions; and maintain billing, dispute, chargeback, refund-request, tax, and accounting records;
• provide support requested by you and troubleshoot technical problems;
• protect users, Neutune, and the Service; detect fraud, abuse, security incidents, infringement, or violations of the Terms; and enforce our agreements;
• monitor reliability, capacity, performance, and feature usage using operational and diagnostic data;
• record and analyse interactions such as likes, ratings, saves, downloads, and exports to understand feature use, maintain history where offered, and improve Service reliability;
• for eligible adult users whose participation is active, automatically create and curate evaluation or training datasets; evaluate quality; test, validate, benchmark, train, retrain, fine-tune, and improve NeuSynth models, features, and generated-audio quality as described in Section 5;
• communicate maintenance, security, transactional, policy, and Service notices;
• send marketing communications where permitted by law and subject to your opt-out choices;
• comply with law, lawful requests, tax and accounting duties, and protect legal rights; and
• establish, exercise, or defend legal claims and complete a merger, financing, acquisition, reorganisation, or sale of assets subject to appropriate safeguards.

4. Legal bases for processing

Where applicable law requires a legal basis, we rely on one or more of the following, depending on the activity:

• Contract. Processing necessary to create and administer your Account, provide requested generations and Outputs, administer subscriptions, transactions, and Credits under the Terms—including payment-dependent grants, subscriber bonus eligibility, preservation of unexpired balances after plan changes or cancellation, use, and expiration—and provide support.
• Legitimate interests. Processing operational Usage Data necessary to secure, operate, analyse, and improve the reliability of the Service; prevent fraud and abuse; communicate with users; and protect legal rights, where those interests are not overridden by your rights. Where permitted by law and supported by an appropriate balancing assessment, we may also rely on legitimate interests for Product Improvement involving eligible adult users, subject to the opt-out and safeguards in Section 5.
• Consent. Processing that you have freely agreed to, including Product Improvement where applicable law requires affirmative consent, certain non-essential cookies, marketing, or age- and guardian-consent steps where consent is the appropriate basis. You may withdraw consent, but withdrawal does not affect earlier lawful processing.
• Legal obligation. Processing necessary to comply with tax, accounting, consumer-protection, law-enforcement, sanctions, or other legal requirements.
• Vital interests or public interest. Processing necessary to protect a person’s life or safety, or to perform a task recognised by applicable law, in limited circumstances.

5. Product Improvement and your choices

5.1 What Product Improvement Data includes

For eligible adult users, Product Improvement participation is enabled by default where applicable law permits. Where applicable law requires affirmative consent, participation begins only after consent. “Product Improvement Data” means selected data created while participation is active for the Account: Context Audio, Prompt Audio, Text Prompts, selections, generated Outputs—including clips, stems, or combined WAV files where available—and related Usage Data such as generation events, model or instrument settings, likes, ratings, saves, downloads, exports, timing, performance, and technical quality signals. Operational collection under Section 2 does not by itself determine whether participation is active.

5.2 How we use Product Improvement Data

We may use Product Improvement Data through automated processes to create or automatically curate evaluation and training datasets; evaluate quality; compare, test, validate, and benchmark models; diagnose generation failures; and train, retrain, fine-tune, and improve NeuSynth models, features, and output quality. We do not sell Product Improvement Data, use it for advertising, publicly distribute it, or allow another company to use it to train an unrelated model for that company’s own purposes.

5.3 Automated processing and service providers

Product Improvement Data is evaluated and prepared through automated systems. Neutune personnel and service providers may operate and maintain those systems, but they may not listen to, manually label, or manually review the contents of Product Improvement Data for evaluation or model improvement. This does not prevent access reasonably necessary for user-requested support, security, troubleshooting, enforcement, or legal compliance. Service providers must follow Neutune’s instructions and may not use the data for their own model development or other independent purposes. User Content and Outputs remain private by default.

5.4 Your choice and opt-out

Eligible adult users may opt out of Product Improvement at any time through any available setting or by contacting cs@neutune.com without losing access to the core Service. Where law requires affirmative consent, Product Improvement does not begin until consent is provided, and consent may later be withdrawn. After opt-out or withdrawal, we stop adding new data from the Account and remove remaining identifiable, unincorporated items from active improvement datasets within a reasonable period. This does not affect processing already lawfully completed, aggregated or irreversibly anonymised results, completed evaluations, or model changes into which a particular contribution can no longer reasonably be isolated or reversed. Backup copies are removed through normal backup cycles unless law requires preservation.

5.5 Limits, historical data, and minors

We do not use User Content or Outputs created before 1 September 2026 or during a period when Product Improvement participation is inactive for the Account. Accounts identified as belonging to users under 18 or below the age of majority where they live are excluded, and verified guardian consent to use the Service does not activate Product Improvement for a minor. We use reasonable data-minimisation, governance, access-control, security, and testing measures intended to improve NeuSynth responsibly and in accordance with applicable law.

6. Cookies, analytics, and communications

6.1 Types of technology

We may use technologies that are strictly necessary for login, security, fraud prevention, network management, and requested functions. We may also use functional or analytics technologies to remember preferences and measure Service performance. Where required, we request consent before using non-essential technologies.

6.2 Your choices

You can use available cookie controls and browser or device settings to limit certain technologies. Blocking necessary technologies may prevent parts of the Service from working. You may opt out of marketing emails using the unsubscribe link or by contacting cs@neutune.com, while continuing to receive essential transactional or security messages.

6.3 Advertising

We do not use User Content to build advertising profiles or disclose User Content to advertisers or data brokers. As of the effective date, NeuSynth does not sell personal data for money or share personal data for cross-context behavioural advertising. If these practices change, we will update this Policy and provide any consent or opt-out mechanism required by law before the change applies.

7. How we disclose personal data

We may disclose personal data only as described below:

• Service providers. Vendors that provide cloud hosting, storage, inference infrastructure, payment processing, subscription administration, Credit-ledger infrastructure, authentication, analytics, security, communications, customer support, age and consent verification, or automated data preparation, quality evaluation, and model-development infrastructure. Payment and subscription providers may send us status information used to determine whether a payment succeeded, whether a subscription is active, and which Credits and subscriber bonuses should be granted and which original expiration dates apply. Service providers may process data only for Neutune’s contracted purposes and instructions and under appropriate confidentiality, security, and access-control obligations. They may not use the data for their own model development or other independent purposes, and they may not listen to or manually review Product Improvement Data for improvement purposes.
• At your direction. Collaborators, clients, labels, distributors, or other recipients to whom you choose to send files outside NeuSynth. Their handling of those files is your responsibility and is not a NeuSynth public-sharing feature.
• Legal and safety reasons. Courts, regulators, law-enforcement bodies, rights holders, or other parties where we reasonably believe disclosure is required by law or necessary to protect rights, safety, security, or the integrity of the Service.
• Corporate transactions. Prospective or actual buyers, investors, advisers, lenders, or successors in connection with due diligence, financing, merger, acquisition, reorganisation, insolvency, or asset transfer, subject to appropriate safeguards.
• With consent. Other parties where you have specifically authorised the disclosure.

NeuSynth does not provide a feature that publishes User Content or Outputs to other users. Neutune personnel and authorised service providers may access User Content only where reasonably necessary for requested support, security, troubleshooting, enforcement, or legal compliance. Product Improvement under Section 5 is automated and does not permit listening to or manual review of content for improvement purposes.

8. International data transfers

Neutune is based in the United States. Personal data may be processed in the United States and in other countries where Neutune or its service providers operate. Those countries may have data-protection laws different from the laws where you live.

Where required, we use recognised transfer mechanisms and safeguards, which may include adequacy decisions, contractual protections such as standard contractual clauses and applicable UK transfer addenda, or another lawful mechanism. You may contact cs@neutune.com for information about safeguards relevant to your data.

9. Data retention and deletion

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including to provide the Service, maintain security and business records, comply with law, resolve disputes, and enforce agreements. The period depends on the type of data and why it is processed. In particular:

• Account information is generally retained while the Account is active and for a limited period afterwards where needed for security, legal, tax, fraud-prevention, or dispute purposes.
• Transaction, subscription, upgrade, downgrade, cancellation, resubscription, dispute, chargeback, refund-request, tax, and billing records may be retained for the period required or reasonably necessary for tax, accounting, fraud-prevention, chargeback, consumer-protection, legal-compliance, and dispute-resolution purposes.
• Credit-ledger records are retained as needed to administer unexpired Credits and related rights under the Terms. Welcome Credits expire 12 months after grant; Subscription Credits expire on the original expiration date of the subscription period in which they were granted; Subscriber Bonus Credits expire 30 days after grant; and Purchased Top-up Credits expire 12 months after purchase, unless applicable law requires a longer validity period or prohibits expiration. An upgrade, downgrade, or cancellation does not revoke already-granted Credits or reset their expiration dates; unexpired Credits remain usable without an active subscription. After a Credit batch expires, we may retain limited transaction and audit records for the purposes described above. Retaining those records does not extend the validity of the expired balance.
• User Content is retained only as needed to perform the requested generation, provide a storage or history feature you use, address support or security issues, comply with law, or—while participation is active—support Product Improvement under Section 5. Account deletion may remove access before all backup copies are overwritten.

Product Improvement Data is retained only for as long as reasonably necessary for the evaluation and improvement purposes described in Section 5, subject to periodic review, data minimisation, applicable law, and your privacy rights. Following opt-out, withdrawal of consent where applicable, or a valid deletion request, we handle remaining data and completed model work as described in Section 5.4.

• Support communications and security logs are retained for periods proportionate to resolving the issue, preventing abuse, and establishing legal claims.
• Backup copies are isolated, access-restricted, and deleted or overwritten through normal backup cycles unless preservation is legally required.

When personal data is no longer needed, we delete it or anonymise it. Information that has been irreversibly anonymised and can no longer reasonably identify a person may be retained for statistical, operational, evaluation, or model-improvement analysis. We do not use User Content or Outputs created before the effective date or while Product Improvement participation is inactive for the Account.

10. Security

We use reasonable administrative, technical, and organisational measures designed to protect personal data, such as access controls, authentication safeguards, encryption in transit where appropriate, logging, vendor controls, and incident-response procedures. No system is completely secure, and we cannot guarantee that unauthorised access, loss, or misuse will never occur. You are responsible for keeping your credentials secure and for maintaining independent copies of important files.

11. Your privacy rights and choices

Depending on where you live and subject to legal exceptions, you may have the right to:

• know whether we process your personal data and receive information about its collection, use, and disclosure;
• access or obtain a copy of personal data associated with you;
• correct inaccurate or incomplete personal data;
• request deletion of personal data;
• restrict or object to certain processing;
• receive certain data in a portable, machine-readable format;
• withdraw consent where processing relies on consent;
• opt out of Product Improvement, or withdraw consent where applicable, without losing access to the core Service;
• opt out of marketing, sale, targeted advertising, or certain profiling where those rights apply;
• appeal a refusal of a privacy request where local law provides an appeal right; and
• receive equal service and not be unlawfully discriminated against for exercising a privacy right.

11.1 How to exercise a right

Email cs@neutune.com and describe your request. We may ask for information reasonably necessary to verify your identity, authority, Account, or jurisdiction. An authorised agent may submit a request where permitted by law, but we may require proof of authority and direct verification with you. We will respond within the period required by applicable law.

11.2 Complaints

If you are dissatisfied with our response, contact cs@neutune.com so we can review the matter. You may also complain to the privacy or data-protection authority where you live or work, or where you believe a violation occurred.

12. Regional information

12.1 EEA, United Kingdom, and Switzerland

Users in the European Economic Area, United Kingdom, and Switzerland may have rights of access, correction, erasure, restriction, portability, objection, withdrawal of consent, and complaint to a supervisory authority. Section 4 describes the legal bases on which we rely, and Section 8 describes international transfers.

12.2 United States state privacy laws

Residents of certain U.S. states, including Delaware and California, may have rights to know or access, correct, delete, obtain a portable copy, opt out of sale or targeted advertising, limit certain uses of sensitive data, opt out of certain legally significant profiling, appeal a decision, and receive non-discriminatory treatment. The categories collected, sources, purposes, and recipients are described in Sections 2, 3, 5, and 7. We do not currently sell personal data for money or use NeuSynth personal data for targeted advertising.

12.3 Other locations

If privacy law where you live provides additional rights or safeguards that cannot be waived, we will honour them. Some rights apply only when Neutune meets a law’s coverage thresholds or when the relevant processing falls within that law.

13. Children and teenagers

NeuSynth is a general-audience Service and is not intended for children under 13. A person under 13 may not create an Account or use the Service. If we learn that we collected personal data from a child under 13 contrary to this Policy, we will take appropriate steps to delete it and close or restrict the Account.

Users aged 13 to 17, or below the age of majority where they live, may use NeuSynth only after Neutune obtains verified consent from a parent or legal guardian. We may collect the limited information described in Section 2.2 to verify that consent. Parents and legal guardians may contact cs@neutune.com to ask about, access, correct, or delete information associated with the minor, subject to applicable law.

For minor users, we apply high-privacy defaults, minimise collection, do not provide public sharing, exclude their User Content and Outputs from Product Improvement, and do not sell personal data or use it for targeted advertising. If local law requires a higher minimum age, a different consent method, or additional safeguards, that law applies.

14. Automated processing

NeuSynth uses automated systems to generate audio in response to User Content and selections and, for eligible adult users whose participation is active, to evaluate Product Improvement Data as described in Section 5. These activities do not make decisions about you that produce legal or similarly significant effects. We do not use personal data for legally significant profiling. If that changes, we will provide any notice, explanation, consent, or opt-out required by law before the change applies.

15. Third-party services

The Service may interact with DAWs, operating systems, plug-in hosts, payment processors, subscription-management providers, authentication providers, cloud providers, distributors, or other third-party products and services. Their privacy notices govern data they process independently. Neutune remains responsible for service providers it appoints to process personal data on its behalf to the extent required by law.

16. Changes to this Policy

We may update this Policy to reflect changes in law, the Service, security, technology, or our practices. We will post the revised Policy and update the last-updated date. We will provide clear advance or additional notice of a material change where required. We will provide any legally required opt-out or obtain fresh consent before materially expanding the categories or purposes of Product Improvement Data; continued use alone is not consent where applicable law requires affirmative consent.

17. Contact us

Neutune, Inc.
651 N Broad St, Suite 201
Middletown, DE 19709
United States
Phone: (302) 349-2783

Privacy questions and requests: cs@neutune.com